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Printer cartridge from instant ink

HP Recommended
HP Envy 6000
Microsoft Windows 10 (32-bit)

Have used HP colour cartridge 305 XL until it was empty. Today, received 67/305 through instant ink. It's much bigger and when installed, the printer gave the error Door open and wouldn't print anything.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Briony4,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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