Printer cartridge problem

[CynthiaB1]

Hi, I have an office jet 8600. Replaced the black ink cartridge with 950xl and it won't print. Replaced with regular 950 cartridge and same issue. 

"Printer Failure: There is a problem with printer or ink system. Turn printer off, then on. If problem persists, contact HP."

Performed off/on and problem persists. Tried to call HP but HP support is nonexistent. Sigh. Can anyone help? 

This printer is over 10 yrs old but it was working perfectly fine before the cartridge replacement. 

TIA.

[Elohi_NR]

Hi @CynthiaB1,

Welcome to the HP Support Community. 

I'd like to help!

Perform the steps mentioned below:

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

With the printer on, disconnect the power cord from the rear of the printer.

Open the door to access the carriage inside of the printer.

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Close the carriage access door.

Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

If the error persists, continue to the next step.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[CynthiaB1]

Performed the recommended steps, even did it twice. But it came back with the same Printer Failure message. I think it's time to get a new printer. 😞 

But what to do with the multiple supply of 950 black and 951 color ink cartridges?????? Yikes!

Maybe there's a current printer that uses these cartridges and it won't go to waste. 

Thank you Elohi NR.