Printer cartridges won’t move

[Kat_2672]

I I have a hp envy 6400. After I removed a paper jam, I got an error message & the cartridges won’t move.

[Raj2111]

Hi @Kat_2672 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today. Here are some steps to troubleshoot the issue:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Remaining Paper Jam:

• Open the printer and carefully inspect for any bits of paper or debris that might still be stuck in the paper path or near the cartridges.
• Make sure to check the rear access door if your printer has one.

Check Cartridge Alignment:

• Ensure that the ink cartridges are properly installed and seated correctly in their slots. Sometimes, removing and reinserting them can help.

Look for Obstructions:

• Check for any foreign objects, like torn pieces of paper or other debris, that may be blocking the cartridge path. Clear any obstructions if found.

Run the Printer Self-Test:

• If you can access the printer menu, try running a self-test or a maintenance routine to see if it resolves the issue.

Reset the Printer:

• Some HP printers have a specific reset process. Look in your printer’s manual for instructions on how to perform a reset.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support