Printer display reads incompatible cartridge. Am using the correct HP 60 cartridges. What to do?

[DEF55]

HP Envy D411 printer.   I t now reads on the display incompatible cartridges being used.     I am using the HP 60 cartridges that I have used all along.  Just moved from Fl to Michigan but have not changed out the cartridges.

[Nal_NR]

Hi @DEF55,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the cartridge error. 

Try updating the drivers by selecting your current OS. Click here

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved..

Check the cartridge numbers

• Make sure the cartridge numbers are compatible with your printer and country/region.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Check the cartridge labels and compare with the list of compatible cartridges for your printer in Which cartridges work with my HP printer?.
• If you saw the error after moving your printer from one country/region to another, you might not find cartridges with the number previously purchased. You might need to contact HP Support for a regionalization reset.
• If your printer is enrolled in Instant Ink, the cartridges should be marked Instant Ink. The numbers may be different from the cartridge numbers available from retailers, but your printer is designed to work with Instant Ink cartridges. See Solve problems with Instant Ink cartridges and enrolled printers for more help with Instant Ink cartridge errors.
• If you have an HP+ printer, see Can't print on an HP+ or Instant Ink enrolled printer for more help.
• NOTE:
• HP+ printers require Original HP cartridges.
• Replace any incompatible cartridges. Go to the HP Store to purchase compatible cartridges.

Replace the problem cartridge

• Installing a new cartridge usually resolves cartridge errors.
• Obtain a replacement cartridge.
• Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
• Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
• NOTE:
• If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
• Repeat these steps to replace any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.