Printer does not run aligning or printhead cleaning

[Ethoni]

Hi all,

My issue is with my printer HP DeskJet 4130e. It doesn't print the colours correctly. So I wanted to run a cleaning for printheads and an aligning job. In both cases, an error message says, "The printer is busy, " which is incorrect. There is no print job in progress and the printer status is "Ready".

Did you have the same problem or do you have any idea how to solve this problem?

Thank you.  

[Nal_NR]

Hi @Ethoni,

Welcome to the HP Support Community. 

I'd be happy to help you! 

From where are you trying to print(Computer or Phone)? If it's a Computer, let us know the Operating System installed on it, if it's a phone, let us know which phone it is.

Let's try to reset the Printer here as it helps remove any stored static electricity from the Printer which might be causing these issues.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

Update the Firmware by selecting the current OS. Click here

For Print quality issues, Click here

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!