Printer doesn't print in color

[bella1265]

My HP Office Jet Pro 6970 doesn't print in colour only in black but it copies in colour. Any ideas?

Thanks

[Kumar0307]

@bella1265, Welcome to the HP Support Community! I’m here to help.

If the printer copies in color, it means the printer hardware is working fine.

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the printhead and print a test page to check the result. if the test page prints in color, this is a software issue on Win 11 PC.

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[bella1265]

Hello

I performed the steps but it still doesn't print in colour. I tried to print a PDF sheet and a word document with coloured logos.

[Kumar0307 · Accepted solution]

@bella1265

Are you sure you are able to make copies in color?

Did you try the steps mentioned in this document? - Black or Color Ink Not Printing, Other Print Quality Issues

Print a test page and check if color prints.

Keep me posted.

[bella1265]

Hello, after being able to print in color from other devices, I realized that the problem isn't the printer but it must be my desktop. So I uninstalled everything HP on my desktop again and installed HP Smart. It finally worked. Thank you very much.

[Kumar0307]

@bella1265

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[DavidMcarr]

Done that.  Still doesn't.  When it prints the status page, everything looks perfect down to the color status.  Only the black ink bar shows up. Cyan, Magenta, and Yellow are completely missing as if they don't exist.