Printer doesn’t recognize Hp cartridges after putting aftermarket cartridges in that didn’t work ei.

[Epenkava]

HP5530

[Raj_05]

Hi @Epenkava,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When an HP ENVY 5530 e-All-in-One Printer doesn't recognize HP cartridges after using aftermarket cartridges, it may indicate that the printer's firmware or memory is causing the issue. Here's a step-by-step guide to troubleshoot and resolve the problem.

Power Reset the Printer

• Turn off the printer and disconnect it from the power source.
• Wait for 1-2 minutes to allow residual charge to clear.
• Reconnect the printer and power it on.

Clean the Cartridge Contacts

• Remove the HP cartridges from the printer.
• Use a lint-free cloth lightly moistened with distilled water or isopropyl alcohol.
• Gently clean the copper contacts on the cartridges and inside the cartridge slots.
• Allow the contacts to dry before reinserting the cartridges.

Verify Cartridge Authenticity

• Confirm the cartridges are genuine HP cartridges and compatible with the ENVY 5530.
• Check the packaging or visit the HP Cartridge Authentication Page.

Update the Printer Firmware

• Outdated firmware might block the printer from recognizing cartridges.
• Go to the HP Software and Drivers page, enter your printer model, and download the latest firmware for your device.
• Follow the installation instructions to update.

Reset the Printer to Factory Settings

• Press the Setup button (wrench icon) on the control panel.
• Navigate to Tools > Restore Factory Defaults or Restore Settings.
• Confirm the reset and test with HP cartridges.

Perform a Hard Reset

• Disconnect the printer from the power source without turning it off.
• Press and hold the Power button for 30 seconds.
• Reconnect the power and turn the printer back on.

[Raj_05]

Disable Cartridge Protection (If Enabled)

• Access the HP Smart App or Embedded Web Server (EWS).
• Go to Settings > Printer Maintenance or HP Cartridge Protection.
• Disable cartridge protection and save changes.

Try a Cold Start

• Insert the cartridges with the printer unplugged.
• Plug in the printer and power it on. Sometimes this clears cartridge detection issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support