Printer doesn't support cardridgers no longer

[Mammaloes]

Good day, we have received a note from the printer (HP OfficeJet Pro 8710), that the printer no longer support our cardriges (HP 954) anymore. Does it mean that we need other cardridges now? If yes, which one exactly? Or is this printer no longer usable anymore? Please let us know. Kind regards, Mamma Loes [personal information removed]

[Sneha_01 · Accepted solution]

Hi @Mammaloes,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 8710 is indicating that it no longer supports the HP 954 cartridges. This could be due to various reasons such as changes in printer firmware or discontinuation of support for certain cartridge models.

To continue using your printer, you may need to switch to compatible cartridges that are supported by your printer

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support