Printer dosent have duplex printing option and it was told after setup of printer

[Kioco]

Printer dosent have automatic duplex printing both side option and it dosent print sometimes in between improper prints recently bought hp printer 580-590 series i want return for it because i spent 14,000 rs for nothing and that is really unfair 

[Hawks_Eye]

Hi @Kioco 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[Kioco · Accepted solution]

Thanks for replying acctully that printer itself gotten into worst it started to show more pages unprinted then 3rd day it ran out of power so it will be getting replaced with new now 

[Hawks_Eye]

You are welcome @Kioco 

Thank you for the update—and I’m really sorry the experience with your current printer turned out so disappointing. It’s incredibly frustrating when a device not only lacks expected features like duplex printing but also begins misbehaving with unprinted pages and power issues so soon after setup.

It’s reassuring to hear that a replacement is on the way. Once your new printer arrives, I’ll be here to help you get it set up smoothly and make sure all the features you need—especially double-sided printing—are working as expected. If you’d like, I can also guide you through checking the model’s specifications beforehand to ensure it supports automatic duplexing.

Whenever you're ready, just let me know what model you receive and we’ll make sure it starts off on the right foot.

Regards,

Hawks_Eye