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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Romeo48065
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Printer error after installing new ink

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i bought new ink after i ran out, i replaced them as each color ran out, the Magenta was last, and at once i got an error, i put the old one in and it worked fine. i went back to the store and swapped them out, i replaced the whole set and the printer did its job for 1 day then mid print it stop and gave error again, went back swapped another set and stayed with error. when i check the printer assistant, it shows the yellow near empty with a red X.  

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TEJ1602
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@Romeo48065, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted.

TEJ1602
I am an HP Employee

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