Printer failure

[Karim77]

This massage show on the screen

How can I solve it?

[Max3Aj]

@Karim77, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It looks like your printer is experiencing a common issue. Here are some steps you can try to resolve the "Printer Failure" error:

Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.

Check Ink Cartridges:

• Ensure that the ink cartridges are properly installed and seated in the correct positions.
• Remove the ink cartridges and check for any blockages or debris. Clean the copper-colored contact points on both the cartridges and the printer using a soft, lint-free cloth slightly dampened with distilled water.

Reset the Printer: Perform a hard reset by turning off the printer, unplugging it from the power source, and leaving it unplugged for at least 60 seconds. Afterward, plug the printer back in and turn it on.

Check for Firmware Updates: Ensure that your printer's firmware is up to date. You can usually find firmware updates on the HP support website.
 

If the problem persists after trying the above steps, it may be a hardware issue. We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: https://support.hp.com/us-en/help/service-center 
(Select the country from the dropdown menu and enter the city name or pincode)

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support