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‎08-14-2023 05:24 AM

HP Recommended
Product: HP ENVY 5540 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I am an InstaInk customer. My printer is now out of black and red ink both but the printer is incorrectly reading ink levels at 50% full. Because the printer thinks it is full, my instaink account will not ship more ink. 
Either of the following would be awesome solutions for me

1-figure out why my printer (Envy 5540) is not reading the ink levels correctly

2-figure out how to get an ink shipment when my printer thinks it is still good. 

things I have tried: thinking that maybe the cartridges were dirty/plugged when my black was a faint gray, I did the 3 stage cleaning option (this was when I exhausted the supply of red…it was printing red just fine, but on the last test page no more red could be found)

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