Printer format

[ALI279]

My printer is printing like a fax all words no images

 

[zoey7886]

@ALI279, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printing Documents without Images! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP printer is printing documents with text-only and without images, it might be due to specific settings on your printer or driver. Here are a few steps to investigate and resolve this issue:

1. Check Printer Driver Settings

You may have your printer set to print in grayscale or text-only mode. Adjusting the settings can resolve this issue:

• In the Windows driver dialog:
  1. Go to the Color tab and ensure that "Print in Grayscale" is not selected.

2. Check Application Settings

Ensure that the application from which you are printing is not set to text-only or grayscale mode:

• In your application program: Many programs have printing options. Ensure they are set to print images and not just text.

3. Mac OS Print Settings

• Using the Mac OS Print dialog:
  1. Go to the Paper Type/Quality panel.
  2. Ensure that the setting is not selected on "Grayscale" or text-only mode and verify that the "Color" option is enabled.

4. Printer Firmware and Drivers

Ensure that your printer firmware and drivers are updated. Sometimes outdated firmware or drivers can cause printing issues:

• Update drivers: Download the latest drivers from the HP official website.

If these steps do not resolve your issue, you may want to print a test page directly from your printer to see if images print correctly.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,