Printer from UK, refill cartridge not supported in India

[Faseeur]

Hi,

I recently purchased the HP Envy Inspire 7220e printer while I was in the UK, and now that I've relocated to India permanently, I’m facing an extremely frustrating issue. I am unable to find the correct cartridge for this model anywhere in India, rendering my printer useless.

To make matters worse, your Sales and Technical Support teams seem to have no clue how to resolve this and have unhelpfully suggested I contact UK support. This is beyond disappointing. I’m no longer in the UK, and I fail to see how UK support could possibly assist me from across the globe.

I’m deeply dissatisfied with this situation. This printer is an essential piece of equipment for me, and I find it unacceptable that I can’t use it simply because your support teams are unable to offer a solution. I need this matter resolved immediately. Please escalate this issue to the appropriate department and get back to me with a viable solution at the earliest.

Thank you.

Faseeur

[Sneha_01]

Hi @Faseeur,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Faseeur]

Hi,

Thanks for your reply.

I have changed the location to India and i have installed the cartridge 680, which is also for Smart tanks as per website.

I get a error that cartridge are not communicating.

Can you help ?

I have moved back permanently from UK and now iam in India.

I spent money and bought this printer as its a very good one.

Its a shame that i'm unable to use it.

[Sneha_01]

Hi @Faseeur 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support