• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-29-2025 02:35 AM

HP Recommended
Product: HP Deskjet 2776

After i change the ink cartridge, then i cannot print anymore...the system show that the ink cartridge is not wroking....i would like to know how to fix it

Reply
1 REPLY 1

‎05-31-2025 03:54 AM

HP Recommended

@PrajnaC, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble with your HP DeskJet 2776 printer after replacing the ink cartridge. Let's go through some steps to help resolve this issue.

Check Cartridge Compatibility

You can verify cartridge compatibility here: Which cartridges work with my HP printer? | HP® Support
 

Remove and Reinstall the Cartridges

Sometimes, the cartridge may not be seated properly:

  • Turn on the printer.
  • Open the ink cartridge access door.
  • Remove the cartridges and check for any protective tape—make sure it's completely removed.
  • Reinsert the cartridges firmly until they click into place.

Clean the Cartridge Contacts

Dust or ink residue can cause recognition issues:

  • Turn off the printer and unplug it.
  • Gently clean the copper-colored contacts on the cartridge and the corresponding contacts inside the printer using a lint-free cloth slightly dampened with distilled water.
  • Let everything dry for a few minutes before reinserting.

Reset the Printer

A simple reset can sometimes fix recognition errors:

  • With the printer on, unplug the power cord from the back.
  • Wait for 60 seconds.
  • Plug it back in and turn the printer on.

Update Printer Firmware

Outdated firmware can cause cartridge errors:

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.