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Message 1 of 2
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Printer ink cartridges

HP Recommended

I have a Photosmart 7515 printer.  It takes 5 cartridges. Two are black and one of the cartridges is wider.  On the wider cartridge it has 564XL.  Every time I order this cartridge, when I receive it, it is always the narrower cartridge.  What am I doing wrong?  The printer will not work without this 5th cartridge installed or can I change some sort of setting to make it work with just the 4 cartridges?  I do not print photos from this printer.  

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @JB20171,

 

I'd like to help!

 

The printer uses 2 black cartridges -

Photo black and Regular black cartridge.

 

 The photo black ink is used for photos; the regular ink is used for documents

 

To order the right cartridges you may reach HP Store or HP Phone Support

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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