Printer ink error

[MAndrews1]

Setting up a new Envy Inspire printer. Brand new ink cartridge but laptop is telling me the ink cartridge is empty. And there’s an error alert / red mark on the ink icon on my print screen. Help?

[Raj_05]

Hi @MAndrews1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're facing issues with a new HP Envy Inspire printer showing an error with a brand new ink cartridge, you can try the following steps to troubleshoot the problem.

• Check Ink Cartridge Installation: Ensure that the ink cartridge is properly installed. Make sure it's securely inserted into the correct slot, and that you've removed any protective tabs or seals.
• Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Power it on and check if the error persists.
• Check for Firmware Updates: Visit the HP website to see if there are any firmware updates available for your printer. Updating the printer firmware might resolve compatibility issues.
• Clean the Cartridge Contacts: Turn off the printer and remove the ink cartridge. Clean the contacts on both the cartridge and the printer with a lint-free cloth or cotton swab. Ensure there is no debris or dried ink on the contacts.
• Reset Printer Settings: On the printer control panel, navigate to the settings menu and look for an option to reset the printer settings. This will often clear any temporary glitches.
• Use Genuine HP Cartridges: Ensure that you are using genuine HP ink cartridges. Non-HP cartridges might not work properly and could cause issues.
• Check for Software Issues: Ensure that your printer software on the laptop is installed correctly and is up to date. Uninstall the printer software, restart your computer, and then reinstall the latest drivers from the HP website.
• Run Printer Diagnostics: Most HP printers have a built-in diagnostic tool. Check your printer manual for instructions on how to run a diagnostic test. This can help identify and resolve specific issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support