Printer is chopping off bottoms of text

[K9JAJ]

The printer used to print and scan great and I had no issues until recently. It appears to only be happening with the black ink. I do have an Instant Ink account and the estimated level of black ink shown is about half. It's not printing  the bottom part of text on a line. It's throughout a document, a whole line at a time, usually at the end of a paragraph.  I've run the cleaning and alignment tools, quality diagnostics and cleaned the cartridge, more than once, according to HP instructions. Nothing has worked thus far. 

Any ideas? 

[Hawks_Eye]

Hi @K9JAJ 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you've done a lot of troubleshooting already—let's explore some additional steps to address the issue with your HP ENVY Pro 6455:

Print a Test Page:

• Print a test page directly from the printer's control panel. This can help determine if the issue is with the printer hardware or the document/software you're using.

Check for Firmware Updates:

• Visit the HP Support website to ensure your printer's firmware is up to date. Firmware updates can resolve compatibility and performance issues.

Inspect the Ink Cartridge:

• Even though the estimated ink level shows as half, the cartridge might still be clogged or faulty. Try replacing the black ink cartridge with a new one to rule out cartridge issues.

Clean the Printhead Manually:

• If the automated cleaning tool hasn't resolved the issue, you can try cleaning the printhead manually. Refer to your printer's manual or HP's support resources for detailed instructions.

Adjust Print Settings:

• In the print dialog box on your computer, check the print quality settings. Set it to "Best" or "High Quality" to see if it improves the output.

Test with a Different Document:

• Try printing a different document or file to ensure the issue isn't related to the specific document you're working with.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. It can diagnose and fix common print quality issues.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye