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‎02-17-2023 05:37 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Getting the message ‘defective cartridges’ for brand new ink cartridges.   HP website read that updates have caused ink cartridges to fail and I could be eligible to free replacements (colors and black not working). 
I’ve tried every cartridges interchanging and now  my printer will not print.   Can’t even just use my old black cartridge.   Please advice.

Category:
1 REPLY 1

‎02-21-2023 10:24 AM

HP Recommended

@PKurtis77 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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