Printer is printing blank pages

[Eileen99]

Printer is printing blank pages.  Test page was good.

[Hawks_Eye]

Hi @Eileen99 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP printer is having trouble with regular prints despite a successful test page. 

Here are some steps you can try to resolve the issue:

Check Ink or Toner Levels – Even if the test page printed fine, low ink or toner could still cause blank prints. Verify the levels and replace any empty cartridges.

Clean the Printhead – If you're using an inkjet printer, clogged printheads might be the culprit. You can run the cleaning tool from the printer’s settings or via the HP Smart app.

Verify Print Settings – Ensure that the correct paper type, size, and quality settings are selected in the print dialog box.

Update Printer Firmware & Drivers – Outdated firmware or drivers can cause printing issues. Check HP’s support site for updates. 

Run Windows Printer Troubleshooter – Windows 11 has a built-in troubleshooter that can detect and fix common printing problems.

Restart the Printer – Power off the printer, unplug it for a few minutes, then restart it to clear any temporary glitches.

If the issue persists, you might need to manually clean the printhead or check for software conflicts. Let me know if you need detailed steps for any of these!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye