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Printer is printing in grey

HP Recommended
Hp photosmart premium c309g-m
Microsoft Windows 10 (64-bit)

I ran the recent updates and had to change my ink recently because it was empty.  I went to print a color document and the picture was blurry and the black font came out in a very light grey.  I don't know what to do?  How can I fix this?

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HP Recommended

Hi,

Please print and evaluate a Print Quality Diagnostic Report:

https://support.hp.com/lv-en/document/c01622698

 

Can you see any specific issues shown by the quality report?



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I did it and it came out blank, so I think the black ink cartridge that a I put in must be faulty.  I will try to replace it again and see if that helps the issue.  It is annoying though as there goes $20.  Thank you anyway

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