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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HSL1953
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Message 1 of 3
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Printer is printing only black pages

HP Recommended
Color Laser Jet Pro MFP M281cdw
Microsoft Windows 10 (64-bit)

Printer began printing solid black pages.  I replaced magenta, cyan and yellow toner cartridges.  Black level shows normal (35%). Color test pages are fine.  But printing documents as greyscale or black only creates black pages.

Is this a software problem?

Thanks for your help.

2 REPLIES 2
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 3
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@HSL1953

 

I reviewed your post and I understand that you are facing issues with the print quality.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing the same issue when you make a copy?

Are you getting black patches on the prints?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then follow the steps in the below article and update the printer firmware.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Repairatrooper
Level 12
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Message 3 of 3
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If you are stating that the page is just a black square then this could be a software issue but could also be a bad formatter. I would try reinstalling the drivers as a first step.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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