Printer is producing blank pages but only sometimes. Any troubleshooting?

[Mbwilliams]

I attempted to print about 10 pages and sometimes it produces blank pages and sometimes it prints fine.  Cartridges are half full.  Printing in color.  Any suggestions to troubleshoot?

[A_Gayathri]

Hi @Mbwilliams,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your printer is printing blank pages  Not to worry I will help you to get a resolution to resolve the issue.

Here are troubleshooting steps you can take for your HP ENVY Photo 7855 All-in-One Printer, especially since you're experiencing intermittent blank pages:

Check for Software Updates:

• Ensure that your printer's firmware is up to date. You can do this through the HP Smart app on your iOS device or by visiting the HP website.

Print a Self-Test Page:

• Try printing a self-test page to see if the problem persists. This can help determine if the issue is related to the printer itself or the documents you’re trying to print.

Clean the Printhead:

• Use the HP Smart app to run a printhead cleaning cycle. This can help remove any clogs that may be causing inconsistent printing.

Check the Cartridges:

• Even if the cartridges are half full, make sure they are seated correctly. Remove and reinsert them to ensure proper contact.
• Check for any visible leaks or damages on the cartridges.

Paper Quality and Type:

• Ensure you’re using good quality paper that is suitable for your printer. Sometimes poor-quality paper can lead to printing issues.

Change Print Settings:

• Try changing the print quality settings. Set it to a higher quality to see if that resolves the issue.

Print in Black & White:

• As a test, try printing in black and white. This can help identify whether the issue is related to the color cartridges.

Restart Devices:

• Restart both your printer and iOS device to reset the connection.

Check for Updates in the HP Smart App:

• Ensure the HP Smart app is up to date, as older versions might have bugs that affect printing.

Network Connection:

• If your printer is connected via Wi-Fi, check the connection. A weak or intermittent Wi-Fi signal can cause printing issues.

Refer to this document:  HP ENVY Photo 7855 All-in-One Printer User manual

HP printer prints blank pages
 

I hope this helps. 

Take care and have a good day.

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