Printer is providing only pink color print

[CANitin]

while printing any page printer is providing only pink color print even when we are giving blak & white print

[Kuroi_Kenshi]

Hi @CANitin,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Levels:

• Ensure that all the ink tanks have sufficient ink, particularly the black ink tank. Low ink levels can cause print quality issues.
• For more details on how to check and refill the ink levels, visit HP Smart Tank Refill Instructions.

Print Quality Diagnostic Page:

• Print a Print Quality Diagnostic Page to identify any issues with the printheads or ink cartridges.
• On the printer control panel, swipe left, then touch Setup, followed by Tools, and select Print Quality Report.

Cleaning the Printhead:

• Use the printer's control panel to clean the printhead, which can resolve clogs affecting print output.
• Go to Setup > Tools > Clean Cartridges.

Align the Printheads:

• Aligning the printheads can improve print quality. This can be done from the printer’s control panel under Setup > Tools > Align Cartridges.

Replace the Printhead:

• If the issue persists, there might be a problem with the printhead itself. Consider replacing the faulty printhead with a new one.

Use Genuine HP Ink:

• Ensure that you are using genuine HP ink cartridges, as third-party products may not offer optimal performance.

I hope this helps.

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Best regards,