Printer is requesting ink change and cartridge is new

[mckennaamus]

Printer request cartridge replacement but they are new

[Raj_05]

Hi @mckennaamus,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is requesting an ink change even though you’ve just installed new cartridges, here are a few steps to try.

• Check Cartridge Installation: Ensure that the cartridges are properly installed. Remove and reinstall them, making sure they click into place.
• Remove Protective Tape: Confirm that all protective tape or plastic coverings have been removed from the cartridges.
• Clean Contacts: Gently clean the electrical contacts on both the cartridges and the printer with a lint-free cloth.
• Reset Printer: Perform a reset of your printer. Turn it off, unplug it for about 60 seconds, then plug it back in and turn it on.
• Update Printer Firmware: Check for any available firmware updates for your printer on the HP website and install them if necessary.
• Printer Diagnostic Tools: Use any built-in diagnostic tools or software provided by HP, which may help identify and resolve issues.
• Try Another Cartridge: If possible, try a different new cartridge to rule out the possibility of a defective cartridge.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support