Printer isn’t printing

[KarlaEs]

Printer isn’t printing at all. It has ink and I’ve check her statues and everything said it’s working. I even did a clean through the app. 

[Raj_05]

Hi @KarlaEs,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already checked some basics, but here are a few more things to try.

• Check for Paper Jams: Ensure there’s no paper stuck inside the printer, as this can prevent it from printing.
• Restart the Printer: Sometimes, simply turning the printer off, waiting a minute, and turning it back on can help reset any stuck processes.
• Check Printer Queue: Go to the print queue on your device (Settings > Devices > Printers & Scanners) and see if any documents are stuck. If they are, clear the queue and try printing again.
• Check Connectivity: If you’re printing wirelessly, ensure the printer is connected to the correct network. You can try printing a network configuration page from the printer’s control panel to confirm it’s connected to WiFi.
• Update Printer Drivers: Make sure you have the latest drivers installed for the printer. You can download them from HP’s official support page.
• Test with Another Device: If you can, try printing from a different device to rule out an issue with the specific computer or mobile device you're using.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support