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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Kkriege
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Printer message re instant ink

HP Recommended
Office jet pro 9015
Microsoft Windows 10 (32-bit)

Message on printer” cartridge cannot be used until printer is in rolled in HP instant Inc. 

 

this message showed up after I had to reset to factory defaults trying to correct scanning problem. I am enrolled  in instant Ink. Status on website says I am off line yet printer shows steady blue light and confirms wireless connection to Internet.

have rebooted printer and network modem several times. I had absolutely no problems prior to trying to correct scanning connection today.

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sandytechy20
HP Support Agent
HP Support Agent
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@Kkriege

 

Welcome to the HP support community.

 

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign a manual IP address and that should fix the issue.

Find the printer IP address to assign it manually.

  1. Load plain white paper in the input tray.
  2. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Wireless icon or Ethernet icon to display the network status screen.
  3. Touch Print Details to print the network configuration page.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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