Printer not Printing

[Josie1-7_]

Product number HP ENVY 5000 series M2U92B envy 5030. Printer turns on  all fine connects up fine remotely, ink levels showing good, goes through motions of printing but nothing appears on page. Have aligned and cleaned cartridges but still no joy.

[Kumar0307]

@Josie1-7_, Welcome to the HP Support Community!

I see that the printer is printing blank pages. Let us try these steps to resolve this issue:

Try making a standalone copy in black and color to check if that works. By this, we can identify the defective ink cartridge and conclude if this is a hardware issue.

Clean the ink cartridges up to 2 times and print a quality report as shown in this document - Black or Color Ink Not Printing, Other Print Quality Issues

This printer supports printing in single-cartridge mode. Insert one ink cartridge at a time and try printing to check the result. 

Hope this helps! Keep me posted. 

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