cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Millie24
New member
1 0 0 0
Message 1 of 2
71
Flag Post

Printer not copying or printing

HP Recommended
Officejet Pro 6970
Microsoft Windows 10 (64-bit)

I recently replaced my  Black XL cartridge with a regular sized HP black.  All other colours except blue are empty,  .,and I am unable to replace them at this time.  My printer won't photocopy, nor will it print anything in black.  Does my printer only accept XL cartridges? Why does this printer not recognize the black ink?  Am I going to have to replace this printer?

Thanks

1 REPLY 1
Dragon-Fur
Level 16
Level 16
30,231 29,944 2,723 9,953
Message 2 of 2
Flag Post
HP Recommended

@Millie24 

 

You might be able to get replacement cartridges from HP.

 

See:

 

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP Officejet and Officejet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

  • HP Officejet 6810, 6820, 6950, 6960, and 8010 printer series
  • HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation