Printer not finding printer head, how to reset if possible.

[John012]

HP Officejet Pro 7740 - cannot find printer head, what to do next?

[Nal_NR]

Hi @John012,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the print head.

Lets start with power reset as per HP standards, here's how we recommend doing it:

• Turn the printer on, if it is not already on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
  • NOTE:
  • HP recommends connecting the printer power cord directly to the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Wait until the printer is idle and silent before you proceed.

If the issue persists, please upgrade the printer firmware:

click here for different ways of getting this done using a computer among others.

Hope this helps! Keep me posted for further assistance.
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