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OfficeJet Pro 6968

Our printer was working just fine, but was low on black ink. We installed a brand new ink cartridge and the printer is no longer working. It is the correct cartridge. 

1 REPLY 1
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@LauraP3

 

Welcome to the HP Support Community.

 

Are you able to copy?

 

Try the steps from here: https://support.hp.com/in-en/document/c05076934

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


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