Printer not printing black at all

[JayJ2001]

I just bought this printer not long ago everything was working fine at first but i did travel with the printer after i turned it on and put the ink in. When i opened it back up there was ink spilled all over but after cleaning everything worked fine, it printed perfectly. Now the printer does not print black at all it printed a couple pages at first then completely stopped for no reason. I tried cleaning the print heads multiple times and also tried printing black pages but nothing is working. Is there a solution to this

[Irfan_06]

Hi @JayJ2001,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with printing in black on your printer.

Do you have the same issue when you make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application are you using to print?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support