Printer not printing brown instead it is yellow/orange

[DV420]

Hp envy inspire.  Less than 6 months old.  New hp cartridges just installed. Have already run a print head cleaning and an alignment 

[Kuroi_Kenshi]

Hi @DV420,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer printing incorrect colors!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Authenticity:

• Ensure that the cartridges are genuine HP cartridges. Non-genuine cartridges might cause color discrepancies.

Run a Second Alignment and Cleaning:

• Sometimes, running the alignment and cleaning procedures more than once can resolve persistent issues. Go to your printer settings and run both procedures again.

Check Cartridge Installation:

• Make sure the cartridges are installed correctly. Remove and reinstall them to ensure proper contact.

Print Quality Diagnostic Report:

• Print a diagnostic report from your printer to check the health of the cartridges.
• On the printer control panel, navigate to the settings or tools menu and select "Print Quality Diagnostic" or a similar option.

Inspect Cartridge Ink Levels:

• Verify that the ink levels are sufficient. Low ink levels can cause color problems.

Check for Blockages:

• Inspect the printhead nozzles for any blockages or dried ink. You can manually clean the printhead using a lint-free cloth and distilled water.

Software and Drivers:

• Ensure that the printer's software and drivers are up-to-date. Visit the HP website to download the latest updates for your printer model.

Reset Printer:

• Perform a printer reset. Turn off the printer, unplug it from the power source, wait for about a minute, then plug it back in and turn it on.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,