Printer not printing cyan

[Sha1211]

I cannot print blue I have replaced cartridge and cleaned printer head aligned but nothing

[Sneha_01]

Hi @Sha1211,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is not printing cyan even after replacing the cartridge and performing head cleaning and alignment, try the following steps:

Troubleshooting Steps:

Check Cartridge Installation:

• Ensure the new cyan cartridge is properly installed and securely seated in the printer.

Run a Print Head Cleaning Cycle:

• Run a more thorough print head cleaning cycle through the printer’s settings. This option can usually be found in the maintenance or tools menu.

Check for Clogs:

• If the issue persists, manually check the print head for clogs. You can do this by running a test print or checking the print head for any visible blockages.

Perform a Print Quality Diagnostic:

• Print a diagnostic page to check if the cyan channel is entirely blocked or if there are any other issues.

Check Ink Levels:

• Double-check the ink levels for all cartridges to ensure they are adequate.

Reset Printer Settings:

• Sometimes, resetting the printer to factory settings can resolve persistent issues. Refer to your printer’s manual for instructions.

Update or Reinstall Printer Drivers:

• Ensure that you have the latest drivers installed for your printer. Consider uninstalling and reinstalling the drivers if necessary.

Use Genuine HP Cartridges:

• Make sure you are using genuine HP cartridges, as non-genuine cartridges may cause compatibility issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support