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I loaded a new hp 62 tri-color ink cartridge into my printer and it is not printing the cyan (blue color). I cleaned printheads for 3 rounds, and tried alignment but that failed because it cannot see blue ink on alignment page (since it didn’t print out). I put the old ink cartridge back in (it had a little ink left) and it DID print the cyan blue color?!? Help!!

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@NurseKilburn

 

Welcome to the HP Support Community.

 

This is unfortunately a case of a defective ink cartridge.

 

You could either return/replace it to the store/website you purchased it from or contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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