Printer not printing

[Cmart75]

my printer has set up for 18 months due to a house renovation. I plugged it in yesterday and when I went to print, it told me that the paper was drying, and nothing showed up on the paper. I pulled out all of the cartridges to check to see if they were dry and they were not they were still wetand full. What can do to fix this problem?

[Irfan_06]

Hi @Cmart75,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with printing on your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support