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Printer not reading ink

HP Recommended
hp envy photo 7155
macOS 10.15 Catalina

I just received my ink for the printer HP Envy Photo 7155, but the printer is not reading the cartridge. It keeps reading "remove and reinstall the indicated cartridge, making sure it is correctly installed."


I have installed previous cartridges before and have attempted to reinstall this particular cartridge yet it keeps reading the same error. I have also turned the printer on and off twice. Any advice? 

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