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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP PageWide XL 4200 40-in Multifunction Printer with Top Stacker

After installing New cartridges in the printer they do not recognize them. if i put the old ones back in it recognizes them right away.  but will not recognize the new ones only the old ones. 

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