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‎12-09-2020 01:13 PM

HP Recommended
Product: HP Officejet Pro 8720
Operating System: Microsoft Windows 10 (32-bit)

This printer is not that old. Purchased at the first of the year, 2019. I've tried the basics of wiping the copper piece on the cartridge, I've turned off the printer. It is not accepting any replacement ink cartridges. The cartridge I am trying to replace right now is the black. I am replacing it with an HP 952XL. I have ordered new ink to see if it is the cartridge itself. But this is getting costly. This is the second time I have had cartridges not accepted by this printer I have also replaced the printerhead.

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2 people had the same question
1 REPLY 1

‎12-19-2020 07:40 AM

HP Recommended

@Frank0817

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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