Printer not using blue cartridge.

[DC7676]

Blue is not printing.  No error messages. indicates cartridge is full. did not work on copier function.

[zoey7886]

@DC7676, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding printer issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check the Ink Cartridges:

• Re-seat the Cartridge: Open the printer's cartridge access door. Wait until the carriage stops moving, then remove and reinsert the blue cartridge to ensure it is properly seated.
• Inspect the Cartridge Contacts: Check the contacts on both the cartridge and the printer for debris or residue. Clean them gently with a soft, lint-free cloth if needed.

Run a Printhead Cleaning:

• Access the printer menu through the control panel or the computer interface.
• Look for maintenance or tools options.
• Select "Clean Printhead" or a similar option and follow the on-screen instructions to clean the printhead.

Print a Test Page:

• Print a test page to check if the issue persists. This can often be done from the printer’s control panel or through the printer software on your computer.

Check the Printer Settings:

• Ensure that the printer settings on your computer are configured correctly for color printing.
• Verify that color printing is enabled and the blue color is not set to be replaced by another color.

Update Printer Firmware:

• Check if there is any available firmware update for your printer model on the HP website.
• Download and install the update if available, as it might resolve any software-related issues.

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in and turning it on.
• This can sometimes resolve temporary glitches or errors.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,