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Message 1 of 2
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Flag Post

Printer not working

HP Recommended
ENVY 4500 JIM

Hello,

I replaced the old ink cartridges with the two new ones you sent me. But I'm still getting the same error message. Which is "the following ink cartridges must be replaced". I have brand new cartridges so I don't know what next I should do to make the printer work. Had the printer since 2015.

,

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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HP Recommended

@oliviam7

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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