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‎05-10-2021 04:10 PM

HP Recommended
Product: HP Envy5530

I repacked cartridges and now it is printing in single cartridge mode.  I have tried unplugging and resetting.  It is only printing blue.

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1 REPLY 1

‎05-13-2021 10:31 AM

HP Recommended

@providence1

 

Welcome to the HP support community.

 

I understand that you want to exit single-cartridge mode on your printer, follow these steps to fix the issue.

 

Install two ink cartridges in the HP ENVY 5530 series to exit single-cartridge mode.

If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is installed.

 

Refer to page number 49 in this user guide for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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