Printer only printing black and magenta even after cleaning

[IGameStuff]

As the title states, my printer is sick. After performing the in-device maintenance, the printhead only prints black and magenta. I don't see a way of ordering a genuine replacement since they stopped selling them in their parts store, and I don't exactly trust 3rd party components. What are my options for this fix? I'd rather not throw an otherwise excellent printer out when the part can just be replaced.

[Valsimot]

The printhead is not user replaceable on that printer model and can't be bought from the HP parts store.

You can take a risk ordering a printhead but it will need a lot of disassembly to replace it and the result is unknown.

[IGameStuff]

so if i wanted to attempt to save this one, and the cleaning method built into the printer doesn't fix it, how should I go about it? Does HP have a teardown video or someone that's knowledgeable?

[Valsimot · Accepted solution]

There are no HP videos on YT because printhead is not user replaceable, but you can find a lot of helpful videos from other users on YouTube disassembling and replacing or manually cleaning printheads.

[skidibi]

Are you using the original black color ink cartridge? If yes that's the issue. If no then at least bring it to HP.