Printer only printing black

[Roger_Walker]

My HP Envy 4524 has suddenly changed to black print only. No colours printing

[Irfan_06]

Hi @Roger_Walker,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with printing in color from your printer.

Do you have the same issue when you make a color copy on the printer standalone? (Place an original color document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- May I know which application are you using to print?

- When was the last time your printer was printing in color or working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Roger_Walker]

Hi Irwin, thanks for your response. Whilst I waited I deleted the printer and re-installed it using Smart-Setup. This worked! all printing fine now thanks.
Just for your info i was printing an Excel worksheet and it worked fine the day before. I did try printing a Word doc (with some colour text) and that was just monochrome too. However I did not try to copy a coloured sheet as I could see the colour cartridge was OK - and it was fine the day before. I have NO IDEA why it decided to print in monochrome black only, but it's fine now :).

[Irfan_06]

Hi @Roger_Walker,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support