• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-29-2025 10:45 AM

HP Recommended
Operating System: Microsoft Windows 11

HP OfficeJet pro 8620 printer failure there is a problem with the printer and ink system. How do I fix this

Category:
2 REPLIES 2

‎01-30-2025 01:13 PM

HP Recommended

Hi @RayDDJ,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The "Printer or Ink System Failure" error on the HP OfficeJet Pro 8620 is typically related to hardware issues with the ink cartridges, printhead, or the printer itself. Here are some troubleshooting steps to help resolve the issue.

 

Reset the Printer

  1. Turn off the printer.
  2. Disconnect the power cord from the back of the printer and the wall outlet.
  3. Wait for 1-2 minutes.
  4. Reconnect the power cord and turn the printer back on.

Check Ink Cartridges

Remove and Reinsert Cartridges:

  1. Open the printer access door.
  2. Remove all ink cartridges and inspect them for damage or leaks.
  3. Reinsert the cartridges, ensuring they click into place.

Replace Problematic Cartridges: If a cartridge appears damaged, replace it with a new one.

Clean the Printhead

  1. Open the cartridge access door and remove the ink cartridges.
  2. Locate the printhead and carefully remove it if removable.
  3. Use a lint-free cloth slightly dampened with distilled water to clean:
    • Electrical contacts on the printhead.
    • Electrical contacts inside the printer.
  4. Let the contacts dry for a few minutes.
  5. Reinstall the printhead and cartridges.

Update the Printer Firmware

Ensure your printer firmware is up to date. Download the latest firmware from the HP Support Website.

Reset the Printer to Factory Defaults

  1. From the printer control panel, navigate to Settings.
  2. Select Printer Maintenance > Restore > Restore Factory Settings.
  3. Confirm the reset.
Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎01-30-2025 01:13 PM

HP Recommended

Perform a Semi-Full Reset

A semi-full reset can clear deeper printer issues:

  1. Turn off the printer.
  2. Disconnect the power cord and wait 30 seconds.
  3. Hold the # and 6 buttons on the printer while reconnecting the power cord.
  4. Release the buttons once the printer powers on.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.