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    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Printer: printing every other line

HP Recommended
HP Envy 4512
Microsoft Windows 8.1 (64-bit)

My printer just started printing only every other line.  It was working fine, then all of a sudden this happened. I changed ink cartridges, did all the Diagnostics (Clean and Align cartridges), did a hard reset.  None of these corrected the issue.  How do I start printing normal again?  Thank You

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@MPNLK

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's run the HP Print and Scan Doctor, which helps in resolving common printing and scanning problems such as missing or corrupt print drivers, connectivity issues etc.

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

  • 1.) In Windows, search for and open Programs and features
  • 2.) Select your HP Printer
  • 3.) Select Uninstall
  • 4.) In Windows, search for and open Devices and printers
  • 5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
  • 6.) Open up the run command with the "Windows key + R" key combo.
  • 7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
  • 8.) Click on the "Drivers" tab
  • 9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
  • 10.) Select Ok
  • 11.) Select Apply and Ok on the Print Server Properties windows
  • 12.) Close Devices and Printers
  • 13.)  Open up the run command with the "Windows key + R" key combo.
  • 14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
  • 15.) Restart the computer.

Once done, please download and install the software from here: https://support.hp.com/in-en/drivers

 

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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