Printer printing green not black

[mikecom]

Got message to change cartridge. Changed (I use HP Instant Ink service). Printer aligned. Printed test sheet perfect (including black ink). Printed a word document. Came out all green. Tried other documents. Same result. Changed cartridge for another brand new one. Test printed perfectly (including black) but will only print green for documents instead of black.

[Jay_G24]

Hi @mikecom,

 I'd like to help!

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[mikecom]

Hi. Many thanks for the response. Contacted HP Instant print and they advised changing the colour cartridge even though the change cartridge message indicated the black cartridge. Problem then resolved. Many thanks everyone

[Jay_G24]

That's great.

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!