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‎02-10-2025 05:27 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer

replaced ink cartridges with recently purchased and receiving error that "one or more of the cartridges are damaged. Replace with new cartridges.....help!

Category:
1 REPLY 1

‎02-14-2025 03:58 AM

HP Recommended

@kbear79, Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding damaged ink cartridge issue!  
We're thrilled to have the opportunity to assist you and provide a solution.

 

It sounds like your HP Officejet Pro 8620 is not recognizing the new ink cartridges. Here are a few steps to troubleshoot the issue:

 

1. Check Cartridge Compatibility

  • Ensure that you're using genuine HP cartridges (HP 950/951 series).
  • If they are third-party or refilled cartridges, they might not be recognized.

2. Remove and Reinsert the Cartridges

  • Power off the printer and unplug it.
  • Open the cartridge access door and remove all cartridges.
  • Inspect them for any protective tape—if present, remove it.
  • Reinsert them firmly into their slots and close the door.
  • Plug the printer back in and turn it on.

3. Clean the Cartridge Contacts

  • Use a lint-free cloth slightly dampened with distilled water to clean the copper-colored contacts on the cartridges.
  • Let them dry before reinserting them.

4. Restart the Printer

  • Unplug the power cable while the printer is ON.
  • Wait 2–3 minutes, then plug it back in and turn it ON.

5. Update Printer Firmware

  • Go to Settings > Printer Maintenance > Update the Printer to check for any firmware updates.
  • You can also update it via the HP Support website

Let me know if you need any further help!

 

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards, 

ZOEY7886
I am an HP Employee

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