Printer reads There is a problem with printer or print system ink carriage is locked in place

[Icyfire]

There is NO paper jam   Ink carriage is locked in place

error reads0x6100004a There is a problem with  printer or print system   I’ve tried everything the virtual assistant has suggested… Nothing has worked 

[Raj_05]

Hi @Icyfire,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP printer. The error code 0x6100004a typically indicates a hardware issue. Since you've already tried the suggestions from the virtual assistant without success, here are some additional steps you can take.

1. Reset the Printer:

   • Turn off the printer and unplug it from the power source.
   • Wait for at least 60 seconds.
   • Plug the printer back in and turn it on.

2. Check for Paper or Debris:

   • Even if there's no paper jam, open the printer and carefully inspect for any loose paper or debris that may be causing the problem.

3. Inspect the Ink Cartridges:

   • Make sure that the ink cartridges are properly installed and seated securely.

4. Remove and Reinsert Ink Cartridges:

   • Take out all the ink cartridges and then reinsert them. Ensure they are securely in place.

5. Update Firmware/Driver:

   • Ensure that your printer firmware and drivers are up to date. Visit the HP support website to download the latest firmware and drivers for your specific printer model.

6. Perform a Hard Reset:

   • Turn off the printer.
   • Disconnect any USB cables.
   • Remove the ink cartridges.
   • Disconnect the power cord from the printer and the power outlet.
   • Wait for at least 10 minutes.
   • Reconnect the power cord and turn on the printer.
   • Reinstall the ink cartridges.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support