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‎04-12-2025 11:42 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

Need to reset the region to US for two of our printers we bought from Germany.  I have already manually changed the region to the US under preferences/international section, but new cartridges are still not recognized by the printer. 

1 REPLY 1

‎04-13-2025 12:50 PM

HP Recommended

@Tristan32, Welcome to the HP Support. 

  

I will be more than happy to help you out here. 

  

To perform a printer region reset you need to meet the following conditions: 

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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